Free Shipping on orders over 100€

Safety and warranty

At Cocosie, we attach great importance to safety. Your child only deserves the best, and will therefore also receive the necessary attention from us. We want you to always be sure about the safety and comfort of your baby.

We take a lot of safety measures to ensure we achieve this, and our strollers and accessories meet all possible quality standards. So you can rest easy, and head out onto the open road with your little one.

REGULATIONS: It’s up to you now!

We’ve already done our part. It’s up to you now! Before you head out on your adventures with your Cocosie stroller, it is very important that you read and follow the safety instructions in the user manual carefully. Keep the following in mind:

  • Always obey the weight limits. Your Cocosie stroller can carry up to 15 kg. Using it for adults is not a good idea.

  • The same applies to the shopping basket on the bottom of the frame. This is designed to carry no more than 5 kg of goods. Which means there’s no room for another little one!

  • Is it the first time you are using your Cocosie? Make sure your little one doesn’t start playing with the plastic packaging material.

  • The Cocosie stroller is ideal for newborns up to 36 months. When your child blows out 3 candle on his or her birthday cake, it’s time to say goodbye.

  • Is your baby a newborn? Then only use the bassinet. Only use the seat from when your baby is 6 months old.

  • Set up the backrest and seating surface correctly. Does this stand at an angle less than 150 degrees? Then it is not suitable for a baby under 6 months.

 

MEASURES: The safer, the better

Large, sturdy wheels

Our strollers are equipped with large, sturdy rear wheels that can take a beating. The front wheels rotate through 360°. Therefore you can use your Cocosie on different surfaces. This means you and baby can go jogging, into the forest or on a beach walk with peace of mind.

A secure click system

Our click system is one of our great features. Thanks to the reliable system, you easily change from bassinet to chair, change the position of the back rest position, or store your Cocosie in no time; it’s as easy as 1, 2, 3. This means your first outing with your brand new baby will be a safe one.

Trustworthy partners and materials

Cocosie only works with reliable partners and solid materials. Over the past few years, we have built trust with many quality suppliers, all of whom have just one goal in mind: the very best for your child.

Quality marks and quality certificates

As a European stroller distributor, you are required to comply with many types of quality marks. We have also gone the extra mile in this. We have achieved different safety quality marks and safety certifications so you can have peace of mind.

 

WARRANTY: The warranty on your Cocosie

What is covered by this warranty?

This warranty covers the following: all faults in the chassis, frames, wheels, the frame and car seat adapters, the zippers, the harnesses, the seams in the lining, the velcro and the colour-fastness of your Cocosie product, with the exception of the below-mentioned points.

What is not covered by this warranty?

This warranty does not apply to claims and damages resulting from: normal wear and tear, improper use such as (but not limited to) improper storage and product maintenance, maintenance and use of the product for a use other than indicated in the user manual, not following the instructions in the user manual, misuse, neglect, careless treatment or accident, modification or adjustment of the product, air transport or freight damage, damage to the wheels, such as holes or tears, and improper assembly or installation of third-party components that are incompatible with the product.

This warranty does not cover a Cocosie product where the serial number has been damaged or removed. Only damage and defects are covered by this warranty. The warranty does not apply to any claims regarding dissatisfaction with the product in terms of size, weight, functionality, colour or design.

How long does the warranty period apply?

This warranty is valid for two years from the date of purchase, as long as you are the original purchaser in possession of the Buggytime product. You must keep the receipt as proof of the date of purchase. Replacement or repaired parts are covered by the warranty for the remaining period of the original warranty.

How do I use the warranty service?

If you want to use our service for your Cocosie product, please contact info@cocosie.com to file a claim. When you do this, you will require a copy of the proof of purchase, a description of the problem with the product, and the product and/or photographs of the product or feature that is broken or not working properly.

How does national legislation affect your rights as a consumer under this warranty?

This warranty is exclusive to the extent permitted by law and is in lieu of any other warranties, written or oral, including (but not limited to) any express warranties of merchantability or fitness for a particular purpose.

The period of implicit warranties, including any implicit warranties of merchantability or fitness for a particular purpose, are expressly limited to this warranty period. Your sole legal means in case of breach of this warranty or of any implied warranties or any other obligations arising under the law or otherwise shall be limited to repair or replacement at our sole discretion, as specified in this warranty. Responsibility for incidental or consequential damages is explicitly excluded.

This warranty gives you specific legal rights. You may have other rights that vary from country to country. Some countries do not allow limitations on the duration of an implied warranty and/or the exclusion or limitation of incidental or consequential damages. It is therefore possible that the above limitations and exclusions do not apply to you.

0
Order before 12h instant shipping // 2 Years warranty // Free shipping on orders over € 100
Comprando antes de las 10 H se envía el mismo día // 2 Años de garantía // Envíos gratuitos en pedidos superiores a 100€
Voor 12h besteld direct verzonden // 2 Jaar garantie // Gratis verzending bij bestellingen van meer dan € 100